Support
We are here when you need us.
Whether you are setting up your school for the first time or troubleshooting a report card issue, our team is available to help.
Email support
Send us a detailed message and we will respond within one business day. Best for billing, account issues, and non-urgent queries.
it@edunostics.comChat with our support team directly. Fastest response for setup assistance, urgent issues, and quick how-to questions.
Chat on WhatsAppDocumentation
Browse step-by-step guides for every role including admin, teacher, parent, and student. Most answers are already there.
Browse docsFAQ
Common questions answered.
How do I add teachers to my school?
Go to Settings, then Staff Management and click Add staff member. Enter the teacher name, email, and assigned subjects. They will receive a login invitation automatically.
How do I generate a report card?
After all scores have been entered for a term, go to Reports and click Generate Reports. Select the class and term, review the preview, then click Publish. Parents are notified automatically.
Can parents view results on their phone?
Yes. Parents log in to the parent portal at your school Edunostics URL. They can view results, download PDFs, and receive notifications when new reports are published.
What happens if I enter a wrong score?
Scores can be corrected anytime before the principal approves the report. After approval, corrections require admin override, which is logged for audit purposes.
Can I configure a custom grading scale?
Yes. Edunostics supports custom grading scales per school. Go to Settings then Grading Policy to configure your score ranges, grade letters, and remarks.
Is there a mobile app?
The platform is fully mobile-responsive and works on any modern smartphone browser. Dedicated native apps are on our product roadmap.
Still need help?
Our team responds to all support requests within one business day.